Last updated: 13 August 2026
1. Scope
This Policy applies to plans, add-ons, evaluations, test access, study materials, credits, and other digital services purchased from Prolekh. It does not reduce any non-waivable rights available under applicable consumer law.
2. General Rule for Digital Services
Because digital access and usage benefits can be made available immediately, a completed purchase is generally final once the relevant plan, content, credits, evaluation, generation, download, or other service has been accessed or consumed, except where a refund or other remedy is required by law or expressly stated at purchase.
3. Requests We Will Review
- A duplicate charge for the same intended purchase.
- Payment completed but the purchased access was not activated after reasonable troubleshooting.
- An incorrect amount charged due to a verified platform or payment-processing error.
- A purchased service that remained materially unavailable due to a verified Prolekh issue and no reasonable replacement, extension, restored credit, or other remedy was provided.
- Any case where applicable law requires a refund.
4. Normally Non-Refundable
- Change of mind, change of exam target, schedule, or personal circumstances after access begins.
- Unused or partially used access after the validity period, unless stated otherwise at purchase or required by law.
- Dissatisfaction based only on an expected exam result or on the nature of an AI-assisted output.
- User device, connectivity, browser, or third-party access issues not caused by Prolekh.
- Account sharing, misuse, policy violation, or purchases marked non-refundable before payment.
- Credits, evaluations, generations, downloads, or other metered benefits already consumed.
5. Service Credits and Failed Usage
If a paid action fails before the service is delivered, the system may restore the related credit or entitlement after verification. A restored service credit is not a cash refund. Repeated or unresolved failures can be submitted to Support for review.
6. How to Request Review
Submit a request promptly through the signed-in Support page using the registered account. Include the order or payment reference, purchase date, amount, affected service, and a concise explanation. We may request reasonable evidence needed to verify the transaction. Never send a password, OTP, PIN, or complete card or bank credentials.
7. Decision and Processing
We will assess the purchase record, usage, technical logs, offer terms, and applicable law. Approval is not automatic. If approved, the refund will ordinarily be sent to the original payment method. Processing and bank settlement times vary by payment provider, issuer, and banking network. Applicable taxes, fees, reversals, or adjustments will be handled as required by law and the original transaction.
8. Contact
Use the signed-in Support page or the official contact channel published on this website for payment-access or refund questions. Keep the support reference number for follow-up.